Return and Refund Policy

At LUMIVO, customer satisfaction is our top priority. If you are not satisfied with your purchase, you can request a return or refund within 30 days.

1. Eligibility for Returns

• You can request a return within 30 days of receiving your item.
• The item must be unused, in the original packaging, and in the same condition as when received.

2. How to Request a Return

1. Go to Return your order.
2. Fill in your email address and click on Send.
3. You will receive a 6-digit verification code in your inbox. Also check your spam folder if you do not see the code immediately.
4. Enter the 6-digit code in the Verification code field.
5. Click on Request for return to complete the process.
   

Return costs: 4.95  

Shipping: Do not return items without first submitting a return request.

3. Refunds

• As soon as we have received and checked your returned item, we will let you know whether your refund has been approved or denied.
• Approved refunds will be processed to your original payment method within 7 business days.

4. Non-returnable Items

• Gift vouchers, custom-made items, and sale products cannot be returned.

5. Costs for Returns

• Customers are responsible for the costs of returns, unless the item is defective or incorrect.

6. Damaged or Incorrect Items

• Did you receive a damaged or incorrect item? Please contact us within 48 hours of delivery.

7. Contact details

For questions about our return policy, you can send an email to info@lumivo-led.nl.